An overhaul of Howard?s technology systems could mean more government efficiency and boost customer services.
The intent is to give “the government the ability to be robust in the things they can offer and do,” said Ira Levy, the new director of the county?s Department of Technology and Communication Services.
He is charged with assessing each county department?s needs and integrating the technology. As the county government grew, departments developed their own computer systems to meet their needs, making overall efficiencies difficult.
“Whether it?s a general ledger or a budgeting system, all of these things are having a tough time talking to one another, and it?s certainly giving people some frustration,” Levy said.
Although much of the reorganization will happen behind the scenes, Levy said residents will notice a difference. He said he expects cost savings and an expansion of services.
County Executive Ken Ulman said he wants more services online, such as being able to check the location of a county snow plow in real time.
Ulman said he wants to form an advisory board to ensure the county is connecting with residents and the business community.
The county also will reach out to organizations such as the library, school system and Howard Community College.
“If it?s done as a group effort, we become a much more powerful player and can actually implement things in a more scalable and robust fashion,” Levy said.
The county has made a name for itself for its use of technology to provide services to residents. Earlier this year, the county was ranked ninth in the nation as a “digital county” based on a survey conducted by the National Association of Counties.
